Operating rules
Before buying a complex, carefully read the installation and maintenance instructions. Subject to all the rules, the complex will serve you and your animal for many years.
1. Choose the right complex
Properly selected complex will serve for many years. When choosing, it is necessary to take into account the weight, size, age and activity of the animal. We recommend following our tips for choosing a complex for cats of large breeds.
2. Unpack the complex
Do not allow the complex to stay in the package for a long time. If you made an order in advance, and the appearance of the pet is planned only after a while, remove the packaging immediately. This will prevent the development of mold in conditions of high humidity inside the stretch film.
3. Avoid direct sunlight
Products must not be kept under the sun: on the street, open or partially open verandas or loggias. Over time, this can lead to fading and deterioration of the upholstery structure. If you plan to put the complex near the window, take care to purchase blinds or curtains.
4. Keep water out
We do not recommend leaving the complexes in a room with a high level of humidity, for example, in a bathroom - they should be placed in absolutely dry rooms. Do not put products under the shower or soak in the bath. This can cause swelling of the base and deformation of the pillars..
5. Securely fix the structure
All our complexes are strong and reliable, they will not loosen or break. But if there are small children or large dogs in the room, there is a possibility of the complex tipping over due to unintended impact on it, and this can lead to serious injuries. Therefore, the complex in this case must be permanently attached to the wall.
Wall mounts are not included as different wall materials require different mounts. Use fasteners suitable for the wall material in your home. If you are not sure which type of fastener is suitable for a given material, contact a specialist dealer. We are not responsible for any injury, damage and defects resulting from improper installation and fixation of the complexes.
Proper care of the complex
he easiest and most affordable way to care is to periodically vacuum the complex and scratching posts, cleaning them of wool and dust. The upholstery can be cleaned with a brush or an animal combing glove. It is enough to slightly moisten the surface with water from a spray bottle and walk on it. It is very important to change the winding on the poles in a timely manner. Do not allow complete tearing of the winding. This can damage the support posts themselves, after which it will not be possible to rewind the post, and it will require a complete replacement.
Color and texture of carpet
We tried to show the colors of the carpet as accurately as possible in the Materials section . In addition, Instagram has an Actual one, which shows combinations of different colors. Many factors affect color reproduction: the quality of the camera, the presence of natural light and the sun, the color reproduction of the monitor and the phone screen on which you view photos. Therefore, the color and villi of the carpet in real life may differ from the photo. If the exact shade of the carpet is fundamentally important to you, and if you want to see it in order to understand the texture, we can demonstrate it to you at our production site or send samples to anywhere in Russia.
Warranty
Claims for completeness, integrity, materials are accepted only within 14 calendar days after receipt.
We guarantee the reliability of our complexes, their stability and rigidity. A 2-year warranty applies to all fasteners, frame and support poles (in case of timely replacement of the winding until the support poles themselves are damaged). The warranty does not apply to upholstery and post wrapping, as the useful life depends on the number of cats, their activity, breed, weight and intensity of use.
About the repair of complexes
We do not carry out repairs and hauling of used complexes, so as not to transfer odors or infections from materials to production. However, we can rewind the winding of worn posts. Read more about rewinding columns in the "Question-Answer" section.
We accept and consider any claims, comments or suggestions on our work only by e-mail info@pushok-spb.ru.
