Warranty

We set ourselves the task of giving the owners of domestic cats the most positive impressions from cooperation with our company. Therefore, we take a responsible approach to the development and production of our complexes, houses and scratching posts - these are durable and stable models that are not afraid of active games of energetic fluffies.

In what cases does the guarantee apply?

Our products come with a 2-year warranty that covers:

Fittings and fasteners (breakage): metal nuts, studs

Support posts and their fastenings (breakage)

Scratching posts (if the breakdown occurred during the timely replacement of the winding, when a significant part of the post was not yet exposed)

Frame (breakage or cracks): base, shelves, couches, hammocks, walls of houses and other elements

The warranty applies to products subject to all operating rules.

The service life of the complexes depends on the number, breed and weight of your fluffies, activity and frequency of use of products.

Attention!

Review your order within 14 calendar days of receiving it. Claims for completeness, integrity, materials are accepted only within the specified period.

The warranty does not cover the upholstery of products (carpet, artificial fur or felt, matting and other upholstery materials), the winding of poles, as well as the normal wear and tear of models (damage to the appearance due to the use of the product for its intended purpose, as well as under the influence of direct sunlight and other factors).

What happens in the event of a warranty?

We replace the affected part of the complex free of charge, delivering it to the buyer's address in St. Petersburg. For replacement in other cities, we will send the part to the nearest pick-up point of the transport company.

In the event of a warranty, you need to:

1. Prepare a free-form application letter with a description of the problem and order number

2. Attach to the application photos reflecting the warranty case

3. Attach to the application a document confirming the timing of the purchase of the product

4. Send information to our email address info@pushok-spb.ru

It is advisable to send a request from the e-mail with which the order was placed. We will review your application and contact you to resolve the warranty situation.